AMC Business Excellence Workshop

AMC is pleased to offer our Business Excellence workshops for church and business leaders.

 

Why do this course?

You will improve the value you deliver to your clients, quality will go up,
costs will come down and stress levels will be reduced!

Business Leaders who have used this course content have:

  • made quantum leaps in capturing corporate memory

  • improved the good will value of their company or organisation

  • gained efficiency and productivity through enhanced systems thinking

  • better understood and implemented their purpose and feedback

  • learnt how to work ON the business as distinct from working IN the business

  • reduced waste through reduction of variables

  • improved emotional engagement of staff.

 

This is an outstanding opportunity to learn and apply some of the most highly acclaimed business leadership and management processes that have been developed from the work of W. Edwards Deming based on biblical principles.

  • Click here to download a brochure on the course.

  • Click here to do a 5 minute questionnaire on how you are going in the application of business excellence principles in your organisation and receive a personal report.

Introducing our Presenter, Rob Palmer

 

Rob served in Telecommunications for 40 years. He has broad experience in engineering, training, marketing, sales and general management and returned to formal education mid-life.

In 1988 Rob discovered the leadership philosophy of Dr. Edwards Deming and set about applying it as a Regional Manager of Telecom Business Services. Staff morale and customer satisfaction improved dramatically while costs decreased. He successfully applied the same philosophy as a Telstra National General Manager.

 

Since then Rob has assisted some 300 Primary and Secondary schools, 40 Councils and 400 businesses to apply the “Enterprise Excellence” philosophy. A significant number of these enterprises have been recognised in the Australian Business Excellence Awards. Rob has been a member of NewHope Baptist for over 40 years.

 

What is Business Excellence?

 

Business Excellence is a leadership philosophy and methodology based on universal principles starting with Jesus' central principles to:

  • love God

  • love and serve others

  • uniquely built into the marketplace.

In a nutshell it means “leading and managing by asking questions based on universal principles to change conversations.”

Universal biblical principles always have consequences attached:

  • positive if the conversations are aligned

  • negative if the conversations are not aligned.

Three types of conversations are proposed:

  • self talk

  • talk with other stakeholders in the enterprise, and

  • allowing the systems and processes to speak through use of data.

Business Excellence proposes that as well as working "in the system" to achieve goals and targets, leaders and staff must allocate time to work "on the system".

 

There is no short cut, it takes commitment, effort and persistence to change conversations with yourself, other shareholders and the system to implement universal principles. It makes for an exciting journey and dramatically reduces stress levels compared to those flowing from traditional leadership philosophies.

 

What will the Workshops include?

  • the Wellbeing and Improvement Models

  • universal principles for individuals and enterprises

  • mapping the Business Excellence journey

  • people come first, customers second – Emotional Engagement

  • systems thinking and the value adding chain

  • statistical thinking

  • changing the conversations with yourself, others and the system

  • leading the transformation.

What will be the Benefits?

  • you will build your capability to understand and live Business Excellence Principles

  • commit to understanding and improving the whole system

  • self-assess the current state of your enterprise against universal principles

  • improve using the  ‘Plan-Do-Study-Act’  process and associated tools

  • capture the Enterprise Memory.

This leads to improving the value you deliver to the people you serve, your clients. Quality will go up, costs will come down and stress will be reduced!

Endorsements

 

David Sharrock, Principal, Sharrock Pitman Legal

Our whole law firm is now engaged on an exciting and formative journey of business excellence. We are thinking, talking and planning about the future of our firm in a focussed and strategic way, with passion and enthusiasm. We are implementing new policies, processes and practice protocols for the great benefit of ourselves, our clients and other stakeholders. I highly recommend the workshops with Rob Palmer because the journey must start with a sound understanding of the essentials for attaining to excellence in business.

Wayne Dyson, Director, Bridgeworks

The Business Excellence course provided a solid foundation for our business - particularly in the area of strategic planning. The process was simple yet powerful. It helped us develop 'our story' - what makes us unique. We constantly are referring to learning from the program. - Susan and I highly recommend it.

Allan Demond, Senior Pastor NewHope Baptist Church

Virtually all of our people want to behave and contribute with "excellence" - so what gets in the way? More often than anything else it is the "system"; the interlocking pieces of process, relationships, foundational principles, inputs, outputs, measures, targets, etc. Rob Palmer’s teaching on sustainable excellence helped us sort out the confusion and develop good culture that empowers people and enables our mission. I highly recommend his workshops.

Murray Baird, Chairman, Moores Legal

I am pleased to commend the Australian Business Excellence Framework as a basis for organising a business enterprise. Under the guidance of Rob Palmer, Moores Legal has applied the principals of business excellence and found them to be a sound basis for a business organisatio

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